Returns & Exchanges
At Cycle Exchange, we want you to ride with absolute confidence, which is why we offer a 30-day return policy on all bikes and gear to ensure you find your perfect fit. If your purchase doesn't meet your performance expectations, we are committed to making it right through a seamless refund or exchange process.
Initiate Your Return
Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely pack your items in their original packaging, ensuring all components and manuals are included to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized courier location.
Inspection and Refund
Once our technicians verify the condition of the equipment, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing